Last Updated: October 17, 2026
At North & Nook, our print-on-demand products are made specifically for each order through our third-party fulfillment partner, Printful.
Because each product is produced on demand, we generally do not accept returns, exchanges, or cancellations for change of mind, incorrect selections, or customer ordering mistakes.
We are committed to addressing eligible manufacturing defects, printing errors, incorrect items, and shipping issues in accordance with this policy and applicable consumer protection laws.
Please review this policy carefully before placing an order.
1. Scope of This Policy
North & Nook currently accepts orders for delivery to eligible addresses within the United States only.
We do not offer international shipping at this time.
This policy applies to physical, made-to-order products purchased through North & Nook, including canvas wall art and other print-on-demand home and living products.
Digital products, if offered in the future, will be subject to separate refund terms.
Nothing in this policy limits or excludes consumer rights or remedies that cannot legally be waived.
2. Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or contains an incorrect item due to a manufacturing or fulfillment error, please contact us within 30 days of receiving your order.
Email support@northandnook.com and include:
- Your order number
- A description of the issue
- Clear photographs showing the product and the problem
- Photographs of the packaging or shipping label, if relevant
We may request additional information to verify the issue and submit a claim to our fulfillment partner.
Eligible claims may result in a replacement or refund, depending on the circumstances and applicable requirements.
Refunds or replacements are not automatically issued before a claim has been reviewed.
Customers will not be charged for an approved replacement resulting from a manufacturing or fulfillment error.
In most eligible cases, returning the defective product is not required.
Please do not return any item unless North & Nook has provided specific return instructions.
3. Lost Packages
If your order has not arrived and you believe it may have been lost during shipping, please contact us within 30 days after the estimated delivery date.
We will review the available tracking information and may contact the shipping carrier or fulfillment provider to investigate the shipment.
A delayed package is not automatically considered lost.
If a shipment is confirmed lost and qualifies for a remedy, North & Nook will arrange an appropriate replacement or refund.
Shipping delays alone do not automatically qualify for refunds or replacements, except where required by applicable law.
4. Change-of-Mind Returns
Because our products are manufactured specifically for each order, we do not accept returns, exchanges, or refunds for change of mind, except where required by applicable law.
This includes, but is not limited to:
- No longer wanting the product
- Changing your mind about the design
- Deciding the product does not match your decorating preferences
- Ordering the wrong item
- No longer needing the product
Please review all product information before completing your purchase.
5. Incorrect Size, Color, or Design Selection
Customers are responsible for reviewing and selecting the correct product, size, color, design, and available variations before placing an order.
We do not offer free exchanges, replacements, or refunds for incorrect selections made by the customer, except where required by applicable law.
Product dimensions and available options are provided on the product page to help customers make informed purchasing decisions.
If the product received does not match the confirmed order because of a manufacturing or fulfillment error, please contact us under Section 2.
6. Order Changes and Cancellations
Print-on-demand orders may enter production shortly after they are submitted.
If you need to request a change or cancellation, contact us immediately at support@northandnook.com.
Changes or cancellations may be possible only if the order has not yet entered production and our fulfillment provider can accommodate the request.
Once production has begun, orders generally cannot be changed, canceled, or refunded due to a change of mind or customer ordering mistake.
Once an order has shipped, it cannot be canceled.
Submitting a cancellation request does not guarantee that the order can be canceled.
Any cancellation must be confirmed by North & Nook.
If an order is successfully canceled before production begins, the payment will be refunded to the original payment method, subject to applicable processing times.
This section does not affect any mandatory cancellation rights under applicable law.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please verify all shipping information before submitting your order, including the recipient’s name, street address, apartment or unit number, city, state, and ZIP code.
If you notice an error after placing an order, contact us immediately.
Address changes may be possible before shipment but cannot be guaranteed.
If a package is undeliverable, delayed, lost, or returned because of an incorrect or incomplete address provided by the customer:
- A free replacement or refund is not automatically available.
- Additional shipping charges may apply if reshipment is possible.
- Any required reshipment payment must be completed before a new shipment is arranged.
These conditions do not apply where the delivery problem results from an error attributable to North & Nook, its fulfillment provider, or the carrier, or where applicable law requires a different remedy.
8. Unclaimed, Refused, or Returned Packages
Packages may be returned to our fulfillment provider when:
- The delivery address is incorrect or incomplete
- The recipient refuses delivery
- The package is not collected from a pickup location
- The package remains unclaimed
- Delivery cannot be completed
If a package is returned to our fulfillment provider, reshipment may be possible depending on the item’s condition, availability, and the fulfillment provider’s requirements.
When a return results from a customer-provided address error, refusal of delivery, or failure to collect a package, additional shipping charges may apply.
Returned packages are held for a limited period.
If we notify you that a returned package is available for reshipment, please respond promptly. Our fulfillment provider generally requires returned packages to be claimed for reshipment within 30 days of its return notification.
After the applicable holding period, the product may no longer be available for reshipment.
A refund or free replacement is not automatically provided for unclaimed or refused packages.
Mandatory consumer rights remain unaffected.
9. Packages Marked as Delivered
If tracking information shows that your package was delivered but you cannot locate it, please:
- Verify the shipping address on your order
- Check the delivery area and nearby locations
- Ask household members or neighbors
- Contact your building management, if applicable
- Contact the shipping carrier for delivery information
If the package remains missing, contact us with your order number and relevant details.
We will review the available tracking information and determine whether an eligible claim can be submitted.
Packages marked as delivered by the carrier are not automatically classified as lost in transit.
A refund or replacement is not automatically provided solely because a customer reports that a package marked as delivered cannot be located.
Any applicable statutory rights remain unaffected.
10. Refund Eligibility and Processing
Refund requests are evaluated based on the circumstances of the order, supporting evidence, fulfillment conditions, and applicable consumer protection laws.
Refunds may be available for:
- Eligible damaged or defective products
- Confirmed manufacturing or printing errors
- Incorrect items supplied due to fulfillment errors
- Confirmed eligible shipment losses
- Orders successfully canceled before production
- Other circumstances where a refund is required by law
Submitting a refund request does not guarantee approval.
If a refund is approved, North & Nook will issue the applicable amount to the original payment method used at checkout.
Refund processing times depend on the payment provider and the customer’s bank or card issuer.
Original shipping charges are not automatically refundable for customer-initiated cancellations or ordering mistakes.
When an eligible order qualifies for a full refund, shipping charges will be handled in accordance with the approved remedy and applicable law.
11. Product Appearance and Color Variations
We make reasonable efforts to display product images, colors, dimensions, and descriptions accurately.
However, colors may vary slightly depending on screen settings, lighting, and display calibration.
Minor variations within normal production tolerances do not automatically constitute manufacturing defects.
Significant printing errors, incorrect designs, or material defects will be reviewed under Section 2.
This section does not limit remedies for products that materially differ from their descriptions or fail to meet applicable consumer protection requirements.
12. Unauthorized Returns
Please do not send products to the return address printed on the shipping package without contacting North & Nook first.
Our products may be manufactured and shipped from different fulfillment locations.
The address shown on a shipping label may belong to a production or logistics facility that is not authorized to process customer returns.
Unauthorized returns may not qualify for a refund and may not be recoverable.
If a return is necessary, North & Nook will provide the appropriate instructions.
13. Consumer Protection Rights
This policy is intended to describe our standard return, refund, and cancellation practices for made-to-order products sold within the United States.
Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under applicable federal or state consumer protection laws.
Where mandatory legal requirements differ from the terms of this policy, those requirements will prevail.
14. Contact Information
For questions about returns, refunds, cancellations, damaged products, or shipping problems, please contact:
North & Nook
Email: support@northandnook.com
Website: https://northandnook.com
When contacting us about an order, please include your order number and a clear description of the issue.
We will review your request and provide information about the available next steps.